911 Internal Alerting
Automated, Situation-based Alerts with No Human Intervention
A situation occurs on a school campus - a medical emergency, a fire, a disruption, or even an accidental or prank call. As a result, someone dials 911 for help. If it is a valid event, then the school may want the divert the right resources to the event while it is still in progress. If it is not a valid event, then the school wants to let the authorities know right away, and potentially understand why the call was made in the first place.
Benefits of Solving
Solving this challenge will benefit the school in the following ways:
checkDuring medical emergencies, the nurse or campus security can be on the scene faster, rendering aid
checkThe right school officials are notified
checkLives could potentially be saved
checkProperty could potentially be saved
checkAuthorities could be alerted and stopped if it is a prank or accidental call
Using PBX integration, the Quicklert software monitors the PBX environment and when the 911 keys are dialed, Quicklert software sees this:
checkQuicklert IAM software can be configured to automatically record the 911 conversation
checkQuicklert Connect App can be configured to send out in-app alerts to the right resources who are part of the 911 alert group
checkQuicklert Connect App can also send out emails to those people
checkPeople receiving in-app alerts on their mobile phones or computers can acknowledge. Full continuous communication occurs between all relevant partners – during and after the 911 call!
checkNote – any sequence can be monitored, detected and alerted; therefore, soft keys on the CUCM or Switchvox environment can be configured to launch panic alerts, intruder alerts, etc.